Complete novices in the spa world, we found ourselves unexpected owners of one when we bought our house in November. No d too keen on the idea of languishing in buckets of warm chlorine we investigated less harmful options and were delighted to find not only an Australian company supplying an alternative approach but with such a helpful personalised service to boot! Helen advised us on a one to one phone call when it was time to refill our spa and use the kit for the first time, talking us through it and reassuring us we can text any time for a swift response - which we have taken advantage of. Just fantastic! Thank you so much, we are really enjoying our nightly spa sessions now! 🙏👍🏼😢. Deb Plowman